COVID-19 PROTOCOLS

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• Please come for your appointment alone and plan to arrive for no more than 5 minutes before your appointment. The front entrance of the hotel will be opened for you only if you have an appointment. Take a seat at the hotel lobby and our therapist will call you for when it is time for your appointment.
• You can fill out the Covid-19 Waiver online each time you visit us (for regular client - Recommended) or at the hotel lobby prior to your appointment (for new client).
• You are required to wear a mask when you enter the hotel, in the spa and throughout your treatment. Hand sanitizer will be provided at the reception, we will sanitize your hands once you are in the spa. 
• Couple treatment can be done at the same time but in separate treatment room or treatment area that allow physical distancing following the current guidelines.
• We ask that you stay home or re-schedule your appointment at the first sign of you feeling unwell. 
• We suggest that you will have second form of payment ready if the direct billing does not go through (these are beyond our control).  
• Receipts will be emailed to you, please ensure that your email address is accurate before you leave the spa.
• If you are new to the spa, come at least 5 minutes prior to your appointment as you are require to fill out the related form.

Rest assured, we will continue to provide you with the best treatment when you come to escape your world and relax in our